Frequently asked questions

What are the shipping options?

Plants will be sent by Royal Mail. We ship from Monday to Wednesday only - this avoids parcels being stuck in distribution centres over the weekend. Deliveries take 2-3 days after payment has been processed.

What do I do if I'm not happy with my plant?

We take great care in the packaging of our products, but if you do receive a plant this isn't to the standard you were expecting please contact us within 48 hours of delivery. Please also include a photo of the plant so we can see any potential issue. We'll try our best to sort out any issues as best as we can.

How do I contact your company if my question isn’t answered here?

The most easiest and effecient way to contact is is through email (contact@urbantropicana.co.uk), where we aim to reply back within 48 hours.